VOICEplug AI is a software company specializing in voice-AI solutions that help restaurants automate and streamline food ordering through natural language interactions. VOICEplug AI enables customers to place orders using their voice at drive-thrus, over the phone, and within web or mobile apps, supporting multiple languages and seamless integration with existing restaurant systems.
How does VOICEplug AI work?
VOICEplug AI's core technology leverages advanced voice recognition and natural language processing to allow restaurant customers to order food simply by speaking, whether at a drive-thru, over a phone call, or through digital platforms. The company's patented technology is designed to be fast and accurate, reducing order errors and improving customer convenience.
Key Products:
- VOICEplug Phone AI: Lets customers place phone orders using conversational voice commands. Restaurants can handle many phone orders simultaneously, reducing wait times and eliminating busy signals.
- VOICEplug DriveThru AI: Integrates with existing drive-thru infrastructure to enable voice-based ordering at the drive-thru speaker, offering a hands-free, efficient ordering experience.
- VOICEplug Web & Mobile AI: Embeds voice ordering into restaurant websites and mobile apps, allowing users to order by speaking naturally, just as they would to a staff member.
What makes VOICEplug AI different?
VOICEplug AI stands out for its:
- Patented technology developed over several years for speed and accuracy.
- Continuous learning features that personalize responses and improve with use.
- Focus on customer engagement, making it easier for people to interact with restaurant brands via natural conversations.
Who uses VOICEplug AI?
VOICEplug AI primarily serves restaurants and food service brands looking to modernize their ordering experience. Notable customers include Olga's Kitchen, Rusty's Pizza, and GoodCents Deli Sub. These businesses use VOICEplug AI to enhance customer service, reduce manual workload, and increase order throughput.
Where is VOICEplug AI based and who leads the company?
The company is headquartered in Palo Alto, California, United States, and employs between 51 and 200 people. VOICEplug AI's founding team brings expertise in engineering, product, partnerships, customer success, AI support, and more. Key team members include Jay Ruparel (CEO), Shweta Ruparel (Engineering), Randy Chin (Partnerships), Kuldeep Yadav (Product), and others. You can read more about the team and company background on their About page.
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