Trainn is a customer education platform designed for B2B SaaS companies, helping organizations create, distribute, and measure training content for their customers. Trainn offers a unified solution for customer-facing teams to streamline onboarding, training, and support through a no-code, AI-powered platform.
How Does Trainn Work?
Trainn provides a suite of tools for building and managing customer education programs:
- AI Content Authoring: Enables teams to quickly develop engaging videos, interactive walkthroughs, and support documents with assistance from AI.
- Help Centre: Acts as a centralized, self-serve resource where all training materials can be easily accessed by customers.
- Academy & Course Builder: Allows companies to create structured courses, assessments, and certifications, supporting the development of full-scale training academies.
- Analytics: Offers in-depth insights into learner engagement, retention, and feedback, helping organizations measure the impact of their training efforts.
By consolidating these capabilities, Trainn helps eliminate the need for multiple, disconnected tools and manual processes in customer training.
What Problem Does Trainn Solve?
Trainn addresses the challenge of efficiently scaling customer education for SaaS businesses. The platform is designed to:
- Reduce the time and resources spent on repetitive one-on-one training sessions and support queries.
- Empower customer success and support teams to deliver consistent, high-quality training at scale.
- Improve customer onboarding, engagement, and retention by making product knowledge more accessible and interactive.
Who Uses Trainn?
Trainn primarily serves B2B SaaS companies looking to modernize and scale their customer education initiatives. Notable customers include BuildOps, WebEngage, SpotDraft, Keka, Aveva, ekacare, UrbanPiper, Restroworks, Talent500, Foundit, HelpThemMove, FinalOffer, Survio, Pando, Posist, Hackerrank, and Increff. Companies such as Coherent, CleverTap, Hackerrank, and Wipro are also among those utilizing Trainn to enhance their training programs.
How Was Trainn Started?
Trainn was founded by Vivek and Sumana, engineers who set out to simplify product knowledge sharing for SaaS companies. Their technical backgrounds informed the platform's focus on no-code tools and automation, enabling teams to create and manage educational content without heavy resource investment. More about their story can be found on Trainn's About page.
Where Is Trainn Based?
Trainn is headquartered in Wilmington, Delaware, United States. The company operates as a privately held business with a team size of 11–50 employees.
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