TheySaid | World's 1st AI Survey is a software platform that leverages conversational AI to reinvent how businesses collect and analyze feedback. TheySaid offers AI-powered surveys that move beyond traditional survey limitations by enabling interactive, context-rich conversations with respondents.
Their core product is a conversational AI survey tool designed to provide:
- Deeper insights through open-ended, natural language responses rather than rigid multiple-choice formats.
- Rapid survey creation, allowing users to launch feedback campaigns in minutes.
- Higher engagement by simulating 1:1 conversations, making the survey process more interactive and enjoyable for respondents.
- Simplified analysis with automatic summaries and the ability to query results in plain language.
- Automated follow-ups so organizations can easily act on insights at scale.
TheySaid targets businesses looking to modernize their feedback and insight processes, including companies aiming to understand customer needs, product experience, or employee sentiment more effectively. Their solution is used by organizations such as testRigor, Snappt, BetterWorks, Sumo Logic, Comply365, Rocketlane, and ClickUp, among others, reflecting a focus on technology-driven and enterprise customers.
How was TheySaid started?
TheySaid was co-founded by Chris and Lihong Hicken, both experienced entrepreneurs with several successful exits. Chris brings expertise in product-market fit, customer experience, and SaaS operations, having held executive roles at ClickUp, Nuffsaid, and UserTesting. Lihong Hicken, TheySaid's CEO, draws on her background in AI and customer insights, with a personal journey from rural China to tech entrepreneurship, emphasizing her passion for transforming how businesses gather and use feedback.
Who uses TheySaid?
TheySaid serves a diverse set of B2B clients, particularly those prioritizing actionable insights and efficient feedback collection. Their customer list includes:
- testRigor
- Snappt
- BetterWorks
- Sumo Logic
- Elements
- Santa Cruz
- Comply365
- Kiln
- Nezasa
- Rocketlane
- DX
- ClickUp
What makes TheySaid different?
Unlike traditional survey tools, TheySaid uses AI-driven, conversational technology to achieve higher response quality and faster, more actionable analysis. This allows businesses to quickly move from gathering feedback to taking action, improving decision-making across functions.
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