mpathic is a conversation intelligence platform that powers SaaS products with real-time analytics, training, and suggestions to improve outcomes for organizations in life sciences, healthcare, and client services. mpathic uses proprietary machine learning models, validated over more than a decade, to detect, correct, and enhance over 200 human conversational behaviors—matching the accuracy of human doctors.
How does mpathic work?
mpathic integrates with SaaS platforms to deliver conversation analytics in real time. Its technology analyzes dialogues, providing actionable suggestions and training interventions to help users improve communication effectiveness. This capability is particularly valuable in settings where clear, empathetic, and effective communication drives better clinical, customer service, or business outcomes.
mpathic’s models are built on a foundation of scientific validation, setting them apart in terms of accuracy and behavioral insight. The system is designed to not only assess but also guide improvements in human interactions, supporting both individual professionals and organizations at scale.
Who uses mpathic?
mpathic serves a range of enterprise and research-focused clients, including:
- Transcend Therapeutics
- Clerkenwell Health
- Humanly
- Fortune 500 Insurance Company
- Wave
- VSURGIC
- NIH
- Leading biopharmaceutical companies
Their customer base reflects strong adoption in regulated and high-stakes industries where conversation quality directly impacts outcomes.
How was mpathic started?
mpathic was founded by a multidisciplinary team with deep expertise in machine learning, behavioral science, healthcare, and software architecture. Key leaders include Dr. Grin Lord (CEO and Founder), Dr. Danielle Schlosser (Chief Innovation Officer and Co-Founder), Dr. Alison Cerezo (SVP of Research), and others with backgrounds spanning clinical AI, research, and technology development. The team’s focus on scientific rigor and real-world behavioral research has shaped the company’s approach to conversation intelligence.
For more about their mission and team, see their About page.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like mpathic and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.