Altur is a provider of AI-powered voice agents designed to automate debt collection and sales processes for businesses. Altur enables companies to conduct large-scale, human-like interactions through artificial intelligence, offering a combination of automation, omnichannel communication, and real-time monitoring to help organizations scale their operations efficiently.
How Does Altur Work?
Altur's core solution centers on artificial intelligence voice agents that interact with customers as a human agent would. The platform is built to support high-volume outreach for activities such as collections (cobranza) and sales. By integrating automation with advanced AI, Altur helps organizations reduce manual workloads, improve operational efficiency, and maintain consistent communication standards across different channels.
Main features include:
- AI-driven voice assistants for outbound and inbound customer interactions
- Omnichannel communication (voice, potentially combined with other channels)
- Real-time performance monitoring and analytics
Who Uses Altur?
Altur serves businesses seeking to streamline their customer engagement in collections and sales, particularly those handling large contact volumes. Their client base includes companies such as Talkhub, Bujic, Gestion Avanzada, MCA, Recave, and Assesp. These organizations use Altur to enhance productivity, improve recovery rates, and provide a consistent customer experience.
What Makes Altur Different?
Altur stands out by enabling massive-scale interactions that closely mimic human agents, combining automation with intelligent, personalized responses. The platform's real-time monitoring feature allows companies to oversee agent performance and campaign outcomes as they happen, supporting continuous process improvement.
Where Is Altur Based?
Altur is headquartered in Monterrey, Mexico, positioning it within a growing Latin American business and technology ecosystem.
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