Prokeep is customer experience management software designed specifically for wholesale distributors. Prokeep enables distributors to centralize customer communications, turn interactions into commerce opportunities, and improve operational efficiency through system automations.
Prokeep’s platform helps streamline sales and service by consolidating multiple channels—such as text, email, web chat, and more—into a single, secure interface. This approach allows distributor teams to manage customer inquiries, orders, and follow-ups efficiently, driving both increased sales and improved customer experience. The software also provides actionable insights and engagement tools to help businesses deepen relationships and identify new opportunities for growth.
Prokeep differentiates itself by focusing on the unique needs of wholesale distribution businesses, providing tools to automate repetitive tasks, reduce manual errors, and deliver measurable productivity gains. By turning every customer interaction into a potential transaction, Prokeep aims to help distributors grow their businesses while maintaining high standards of service.
Who Uses Prokeep?
Prokeep serves a wide range of wholesale distributors and suppliers across North America. Some notable customers include:
- CES
- Winsupply
- POOLCORP
- SOUTHERNCARLSON
- FERGUSON
- SOUTHERN PIPE
- Johnstone Supply
- IDEAL SUPPLY
- US ELECTRICAL SERVICE
- Wolseley Canada
- aireco
- cloudpoolsupply
- Fuseco
- Bobcat
- NAPA
These organizations rely on Prokeep to streamline communications, improve customer engagement, and drive sales growth.
How Was Prokeep Started?
Prokeep was founded by a team with expertise in software, consulting, technical innovation, and operations. The founding team includes Jack Carrere (Co-Founder & CEO), McKay Johnson (Co-Founder & COO), and Mark Kanof (Co-Founder & Technical Innovation Lead), among others. Their diverse backgrounds—ranging from consulting and technical development to sales and customer success—shaped Prokeep’s focus on practical solutions for the distribution industry. The leadership team brings together a blend of operational and technical skills, as well as a deep understanding of the distributor market.
Learn more about Prokeep’s team and story on their About page.
Where Is Prokeep Based?
Prokeep is headquartered in New Orleans, LA, United States, and operates as a privately held company with a team of 51-200 employees.
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