Novoflow is an AI-powered receptionist solution for medical clinics, designed to automate patient communication workflows and streamline administrative processes. Novoflow integrates with any health record system, enabling clinics to reduce voicemails, improve appointment scheduling, and handle patient intake more efficiently.
What Services Does Novoflow Provide?
Novoflow's core offering is its AI receptionist platform, which automates several key front-desk tasks for healthcare organizations:
- Appointment Scheduling & Patient Intake: Novoflow can manage appointment bookings over the phone, triage patients, and send follow-up reminders via text and email. This helps ensure patients are prepared for their visits and reduces no-shows.
- Outbound Cancellation Waitlist System: The system automatically contacts patients on waiting lists when cancellations occur, helping clinics fill empty slots and maximize provider utilization.
- Custom Workflow Automation: Novoflow builds tailored solutions for each clinic's unique needs, addressing specific bottlenecks and administrative challenges.
- 24/7 Multilingual Support: The AI receptionist operates around the clock and supports over 14 languages, ensuring accessibility for diverse patient populations.
Who Uses Novoflow?
Novoflow primarily serves medical clinics and healthcare organizations looking to modernize their front-office operations. Their technology is integrated with major electronic health record (EHR) systems, and notable customers include:
- Allscripts
- Weave Health
- Epic Systems
- EClinicalWorks
- Cerner
This broad compatibility allows Novoflow to support clinics of various sizes and specialties.
What Sets Novoflow Apart?
Novoflow distinguishes itself by offering a highly flexible AI receptionist that can adapt to the specific workflows and pain points of each clinic. Their platform is designed to eliminate voicemails entirely, provide continuous availability, and support a wide range of languages. The emphasis on custom solutions and seamless EHR integration addresses common barriers to automation in healthcare administration.
How Was Novoflow Started?
Novoflow was founded in 2025 by Georges Casassovici and Mathieu Rihet. The founders launched the company with a focus on bringing scalable, AI-driven automation to healthcare front offices, drawing on their expertise to address the unique operational challenges faced by medical practices.
Who Are Novoflow's Competitors?
Novoflow operates in the growing space of healthcare automation and AI-driven patient engagement. Competitors may include companies offering virtual medical receptionists, appointment management solutions, and EHR-integrated workflow automation tools.
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