Mia Labs, Inc. (mia.inc) provides a 24/7 Automotive AI Phone Agent designed to transform auto dealership operations through conversational AI. Mia automates customer communication by answering incoming calls, scheduling appointments, and providing immediate assistance, helping dealerships capture more leads and deliver consistent, high-quality customer experiences at all times.
Mia acts as a virtual 'super employee' trained on each dealership’s processes and preferences, ensuring reliable performance across Sales, Service, Reception, and soon, Parts departments. The AI agent handles both inbound and outbound conversations, integrates with existing automotive systems to check inventory or set appointments, and supports multilingual interactions to serve a diverse customer base. Dealership staff are notified about new leads and appointments, allowing teams to focus on higher-value activities while Mia manages routine communications.
Mia Labs' solutions aim to unify dealership communications and reduce reliance on disparate systems, as highlighted in recent industry discussions and appearances. By automating and streamlining critical touchpoints, Mia helps dealerships reduce missed opportunities, lower customer acquisition costs, and increase customer lifetime value.
Who Uses Mia Labs, Inc.?
Mia primarily serves automotive dealerships seeking to improve customer engagement and operational efficiency. Notable customers include Earnhardt CDJR and Covert Auto Group, illustrating adoption by established dealership groups.
How Was Mia Labs, Inc. Started and Who Leads the Company?
Mia Labs, Inc. is led by an experienced team with backgrounds in technology, automotive, and business operations. The leadership team includes Brian Hoang (CEO), Quoc Tran (COO / CFO), Kelvin Pho (CTO & Co-Founder), Emily Green (VP of Marketing), Lee Mitchell (business leader), Thuy Adomitis (VP of Sales), and Scott Traylor (VP of Sales). Their combined expertise in AI, dealership operations, and customer service informs Mia’s approach to automating and improving dealership communications.
What Makes Mia Labs, Inc. Different?
Mia’s key differentiator is its ability to provide always-on, AI-powered phone support tailored to each dealership’s specific workflows. Unlike traditional call centers or piecemeal technology, Mia integrates seamlessly with existing systems, automates appointment scheduling and lead capture, and supports conversations in multiple languages, helping dealerships unify communications and replace fragmented 'Franken-systems.'
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