LineWise is an AI-powered root cause analysis solution for factory automation, designed to help manufacturers maximize production uptime, boost yield, and reduce defects. LineWise uses artificial intelligence to diagnose machine failures, accelerate troubleshooting, and onboard technical staff faster through real-time, copilot-style guidance.
The platform stands out by delivering step-by-step, technician-ready guides and automatically learning from each equipment breakdown—capturing fixes to prevent repeat issues in the future. LineWise also offers video-driven SOPs (Standard Operating Procedures) to speed up documentation and training. By integrating siloed PLC logs, equipment manuals, and maintenance data, LineWise enables instant identification of root causes and provides smarter, data-driven diagnostics for factories.
Key offerings include:
- AI-Guided Troubleshooting: Provides actionable, real-time support to technicians during machine failures.
- Automatic Knowledge Base Building: Captures troubleshooting steps and solutions to grow an internal expertise database that improves over time.
- Video-Driven SOPs: Reduces documentation time and enhances training with multimedia, technician-ready instructions.
Recently, LineWise introduced the Computer Use Agent (CUA) for legacy manufacturing software. The CUA acts as a digital assistant for older, critical production systems—automating repetitive tasks, navigating outdated interfaces, and logging data. This solution enables manufacturers to modernize workflows and maintain valuable system data without needing to replace legacy equipment. Beta testing for the CUA is currently open to forward-thinking manufacturing teams.
Who Uses LineWise?
LineWise is built for manufacturers and factory operations teams seeking to improve uptime, reduce defects, and accelerate onboarding for technicians. While specific customer names are not publicly listed, the solution targets modern and legacy production environments where rapid troubleshooting and knowledge capture are critical for operational efficiency.
Leadership Team and Background
LineWise was co-founded by Zhichu Ren, who holds a PhD in Materials Science from MIT, and Will Wenbo Zhang, described as an AI co-pilot for manufacturers. The team includes expertise in user experience (Varanya Upatising, Purdue University), AI in manufacturing (Napon Tang-Aromsuk, Imperial College), and computer science (Tario You, University of Washington). LineWise is supported by advisors and backing from leading institutions such as MIT, Penn, Y Combinator, Purdue, Stanford, Microsoft, AWS, Nvidia, and Google, reflecting a strong foundation in both manufacturing and AI technology.
How Does LineWise Differ from Other Solutions?
LineWise differentiates itself by combining AI-driven troubleshooting with automatic knowledge capture and video-based SOPs. Its approach to integrating siloed factory data and learning from every incident helps reduce time-to-repair and limits repeated machine failures. The recent launch of the Computer Use Agent (CUA) further extends its offering to modernize legacy software systems without costly replacements.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like LineWise and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.