kea is a software company specializing in conversational AI solutions designed for restaurant chains. kea provides a platform known as "The Cashier in the Cloud" that digitizes phone ordering, helping restaurants improve customer service, streamline operations, and increase revenue.
The core of kea’s offering is its AI-powered phone ordering system, which utilizes natural language processing to handle customer orders, suggest upsells, confirm details, and process payments securely through a PCI-compliant setup. A distinctive feature of the service is its "human-in-the-loop" approach—ensuring that an actual person can intervene if needed to maintain a smooth and accurate ordering experience.
How was kea started?
kea was founded in 2017 after Adam Ahmad identified a recurring issue at a restaurant industry convention: restaurants were losing revenue due to missed to-go orders. To address this, Adam developed an AI-based solution to automate and improve the phone ordering process for restaurants.
Who uses kea?
kea serves restaurant chains across the United States, digitizing phone orders for hundreds of locations nationwide. Some of their notable clients include:
- Newk's Eatery
- PINCHO
- Blaze Pizza
- California Fresh Grill
- Hopdoddy Burger
- Wayback Burger
kea has processed orders for over 1,000,000 guests, demonstrating its significant presence in the restaurant technology space.
What makes kea different?
kea stands out for its focus on a human-centered approach to conversational AI, blending automation and live support to ensure reliability and customer satisfaction. Its platform is specifically tailored to the unique needs of restaurant chains, addressing lost revenue from missed calls and inefficient phone ordering.
Company facts
- Headquarters: Mountain View, California
- Size: 11-50 employees
- Privately held
- Industry: Software Development
- Funding: $29.6M raised from investors including Marbruck, Xfund, Streamlined Ventures, Deepcore, Heartland Ventures, and Morningside Ventures
You can learn more about the company’s mission and values on their About page.
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