Immerss is a live commerce software platform that enables retailers to engage online shoppers through interactive digital clienteling and live shopping experiences. Immerss offers tools for one-to-one shoppable live chat, video clienteling, and one-to-many livestream shopping events, helping merchants build direct, meaningful connections with customers in real time.
Founded in 2019 and based in Dallas, TX, Immerss develops digital solutions that allow brands and retailers to replicate personalized, in-store experiences online. The platform is designed to increase sales conversions, raise average order values (AOVs), and enhance customer engagement—all within a comprehensive, easy-to-integrate system.
What Services Does Immerss Provide?
Immerss delivers two core sets of services:
One-to-One Digital Clienteling
- Live video and chat with customers
- Co-shopping experiences and virtual appointments
- In-app messaging and dynamic video
- Branded applications and customizable web widgets
- Real-time analytics and commission tracking
- Seamless integration with merchant websites
One-to-Many Livestream Shopping
- Branded video player with product carousel
- Live chat during events and event recording
- Real-time sales statistics
- Co-hosting, moderation, and social sharing features
- Multistreaming to platforms like Facebook and Instagram
- Commission tracking and analytics support
These features are aimed at helping retailers create unique, interactive shopping experiences that stand out in the digital marketplace.
Who Uses Immerss?
Immerss primarily serves retailers and e-commerce brands looking to elevate their online customer engagement. One example of a company using Immerss is Ylang 23, illustrating the platform’s focus on forward-thinking merchants seeking deeper digital connections with shoppers.
How Was Immerss Started?
Immerss was founded in 2019 by a team of US-based entrepreneurs. Patrick Jacobs, a co-founder, helped establish the company with the vision to empower retailers to build genuine online relationships through advanced digital clienteling tools. You can read more about their background and mission on their About page.
What Makes Immerss Different?
Immerss distinguishes itself by offering a comprehensive, integrated suite for both one-to-one and one-to-many live commerce interactions. Its focus on ease of integration, advanced analytics, and support for a branded, seamless customer journey has resulted in high customer satisfaction, reflected in a 4.9-star consumer rating. The platform is designed for affordability and scalability for businesses in need of digital retail engagement solutions.
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