Gridspace is a software company that turns streaming conversational speech audio into useful data and service metrics. Gridspace enables organizations to analyze live voice interactions and extract actionable insights from conversations in real time.
How does Gridspace's technology work?
Gridspace specializes in processing and analyzing streaming audio from conversational speech, such as customer service calls or virtual agent interactions. Their software automatically transcribes, structures, and interprets spoken conversations, converting audio into structured data. This data can then be used to generate performance metrics, improve service quality, and uncover trends in customer interactions.
Who uses Gridspace?
Gridspace serves a diverse range of enterprise customers who rely on voice interactions as a core part of their business. Notable customers include USAA, Optum, Memorial Hermann, Redfin, Amazon, Avaya, Cisco, Genesys, Google, Twilio, Stanford University, Wells Fargo, OVO, and Santander. These organizations use Gridspace's technology to enhance customer experience, monitor compliance, and optimize operations within their contact centers and service channels.
What makes Gridspace different?
Gridspace differentiates itself by providing real-time, scalable speech analytics tailored for enterprise environments. Its ability to process streaming voice data instantly allows organizations to respond quickly to customer needs, detect issues as they arise, and improve service delivery. The platform is designed for flexibility and integration, fitting into existing enterprise workflows.
How was Gridspace started?
Gridspace was founded in Los Angeles by Evan Macmillan, Anthony Scodary, and Nico Benitez, each bringing significant technical expertise to the company. Evan Macmillan is a lifelong entrepreneur with experience in payments technology and patented innovations in human-computer interaction and banking infrastructure. Anthony Scodary previously worked as an engineer at NASA's Jet Propulsion Laboratory, contributing to missions like the Curiosity Mars rover and Juno to Jupiter. Nico Benitez worked at OnLive, a pioneer in cloud gaming, where he developed algorithms for low-latency graphics and multi-platform user interfaces. Their combined backgrounds in advanced engineering and real-time systems inform the technical foundation of Gridspace's solutions. Learn more about the founders and company vision on their About page.
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