FirstWatch is a web-based, real-time data analysis and dashboard software platform that enables public safety organizations to monitor and manage critical data from anywhere, at any time. The system allows authorized users to drill down into charts, graphs, and maps, revealing detailed statistical trends, patterns, and geographic clusters of incident information—all based on user-defined criteria.
FirstWatch is primarily used for situational awareness, homeland security, public health surveillance, and operational as well as performance monitoring for public safety teams, including 911, EMS, fire, and law enforcement agencies. By analyzing over 45,000 real-time records daily—sourced from 9-1-1 CAD systems, ProQA, RMS, paramedic ePCRs, hospital emergency departments, diversion systems, poison control centers, and more—FirstWatch provides timely, automated insights that support effective decision-making in critical environments.
The platform’s ability to deliver automated alerting and actionable intelligence in real time helps agencies detect trends, respond to emerging incidents, and drive quality improvement initiatives. FirstWatch is used by more than 300 public safety agencies across 128+ metropolitan areas in the US and Canada.
Who Uses FirstWatch?
FirstWatch serves a broad spectrum of public safety and healthcare organizations, including:
- SMHC EMS
- Care Ambulance
- Alina Health
- Butte County
- Mountain Valley
- EMS Niagara
- SnoPac
- Orange County
- Prince George County
- Rural Metro
- Tulsa Fire
- AMR
- Falck
- Georgetown Fire
- MCCORMICK Ambulance
These agencies leverage FirstWatch for mission-critical monitoring and incident response.
How Was FirstWatch Started?
FirstWatch was founded by Todd Stout, who serves as President, with the aim of empowering decision-makers with timely, accessible data. The leadership team brings expertise in operations, software engineering, customer engagement, and system integration:
- Todd Stout: Founder & President, focused on delivering actionable information wherever and whenever it is needed.
- Randy Skomsvold: Vice President, Chief Operating Officer & Chief Financial Officer, overseeing financial and compliance operations.
- Marc Baker: Vice President & Partner, dedicated to improving situational awareness and operational efficiency.
- Edward Chiu: Vice President – Special Engineering Projects, managing software engineering initiatives.
- John Selters: Director of Integrations, responsible for client data source integrations.
Learn more about their team and story on the FirstWatch About page.
What Makes FirstWatch Different?
FirstWatch distinguishes itself through its focus on real-time, automated analysis and alerting for public safety data. Its integrations span a wide variety of emergency response and healthcare data sources, enabling comprehensive situational awareness for agencies where timely decision-making is critical.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like FirstWatch and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.