EngageNest is a provider of CPaaS (Communication Platform as a Service) and telecom solutions designed to help businesses modernize and streamline their communications. EngageNest operates globally from its headquarters in Atlanta, GA, with additional presence in India, the Middle East, and the UK.
EngageNest delivers software solutions that enable companies to integrate real-time communication features—such as voice, messaging, and video—directly into their own applications, products, or services. The company’s offerings are tailored for organizations seeking to enhance customer engagement, improve contact center efficiency, and manage complex communication needs across various geographies.
Their platform is built with a focus on innovation and scalability, supporting enterprises as they adapt to evolving communication technologies. EngageNest positions itself not just as a technology vendor, but as an architect helping to shape the future landscape of business communications.
How was EngageNest started?
EngageNest was founded by Alexander Arun and Lakshmikanth Balasundaram, both of whom bring over two decades of experience in the contact center and communications technology sector. Alexander Arun has an extensive background in building and leading companies within the customer experience (CX) and contact center space, while Lakshmikanth Balasundaram, the CTO, is known for his expertise in designing and delivering advanced communication solutions, having collaborated with industry leaders like Avaya, Cisco, Amazon, and Twilio. Their combined experience informs EngageNest’s approach to delivering robust and reliable CPaaS solutions to clients worldwide.
Who uses EngageNest?
While specific customer names are not publicly listed, EngageNest’s solutions are aimed at organizations that require secure, scalable, and integrated communications—such as enterprises operating contact centers, businesses with global communication needs, and companies in industries where customer engagement is mission-critical. Their platform is suitable for businesses looking to leverage cloud-based communications without managing the complexity of telecom infrastructure themselves.
What makes EngageNest different?
EngageNest differentiates itself through its combination of deep industry expertise and a global operational footprint. The leadership team’s substantial history in the contact center and CPaaS industry allows them to design solutions that address real-world communication challenges. Additionally, their presence across multiple regions enables them to serve a diverse client base and accommodate various regulatory and operational requirements.
Where can I learn more about EngageNest?
To learn more about EngageNest’s offerings, leadership, and company background, visit their About page.
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