Endear is a CRM and clienteling platform designed to help retail brands increase sales by building stronger, personalized relationships with their customers. Endear equips retailers with tools to manage customer data, communicate across multiple channels, and track sales performance, enabling brands to deliver tailored experiences both in-store and online.
The platform addresses the challenge retailers face in providing consistent, one-to-one customer engagement across various touchpoints. By centralizing customer profiles and offering messaging capabilities, Endear helps retail teams drive repeat business and measure the impact of clienteling efforts. In 2023, Endear facilitated over $200 million in sales for its customers.
How was Endear started?
Endear was founded in 2019 by Leigh Sevin and Jinesh Shah, who met through the Venture for America program in 2015. Drawing on their backgrounds in retail, design, and technology, they created Endear to solve the difficulties retailers encounter when trying to deliver seamless, personalized customer experiences across both digital and physical channels. You can read more about their journey on their About page.
Who uses Endear?
Endear primarily serves retail brands looking to increase customer lifetime value and drive sales through personalized engagement. Notable customers include:
- Allbirds
- Reformation
- Glossier
- Gorjana
- Todd Snyder New York
- Rebag
- UNTUCKit
- Anine Bing
- Cult Gaia
- Staud
- Alo Yoga
- A.P.C.
- FRAME
- Purple Mattresses
- Clare V.
- Ganni
- Bode
- Rowan
- Loeffler Randall
- Catbird
- Psycho Bunny
- Morley
- M.M.LaFleur
These brands use Endear to empower their sales associates and customer service teams with actionable insights and communication tools that improve customer retention and revenue.
What makes Endear different?
Endear stands out by focusing specifically on the needs of retail brands, particularly those that want to bridge the gap between online and offline customer engagement. Its platform is tailored for clienteling—helping retail teams proactively reach out to customers, track the impact of their interactions, and personalize the shopping experience at scale.
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