DocUnlock is an artificial intelligence-powered platform that automates document processing for customs brokers and freight-forwarders, transforming commercial invoices, packing lists, ISFs, and other shipping documents into ready-to-file entries. DocUnlock streamlines customs clearance by extracting relevant details from a wide range of document types and formats, supporting high-accuracy data capture and integration with existing workflows.
The platform leverages advanced computer vision and AI to process commercial invoices (CI), packing lists (PL), bills of lading (BL), ISFs, and other documents, automating over 95% of entry writing work. DocUnlock also supports automated PGA message set mappings and handles multiple import/export formats including PDFs, scanned documents, Excel files, Word documents, JSON, CSV, XML, and FTP transfers. Its multilingual document processing capabilities further enhance its utility for global trade operations.
By focusing on automating the highly manual and error-prone process of data entry for customs documentation, DocUnlock aims to reduce operational bottlenecks and increase efficiency in the shipping and logistics sector.
Who Uses DocUnlock?
DocUnlock primarily serves customs brokers and freight-forwarders, with customers such as Laredo Customs Brokerage utilizing the platform to streamline their document processing and customs filing needs. The solution is well-suited for organizations handling large volumes of shipping documents and seeking to minimize manual data entry and compliance risk.
How Was DocUnlock Started?
DocUnlock was founded by Sepehr Fakour and Ned Cartmell, childhood friends with extensive experience in software engineering and logistics operations. Sepehr Fakour previously led a global customer-facing software engineering team at Algolia, where he developed sophisticated data extraction and transformation pipelines. Ned Cartmell founded an operations organization at Flexport, witnessing firsthand the inefficiency of manual data transcription in global shipping. Their combined expertise led to the creation of DocUnlock, leveraging best-in-class computer vision, AI, and error-correction technologies to transform document processing in the industry. More about their journey can be found on their About page.
What Makes DocUnlock Different?
DocUnlock distinguishes itself through its high degree of automation—aiming to automate over 95% of entry writing—and its robust support for diverse document types, formats, and languages. The platform's integration capabilities and advanced AI-driven extraction set it apart from more manual or limited solutions, making it particularly valuable for customs brokers and freight-forwarders handling complex, high-volume workflows.
Recent News
DocUnlock was recently featured on TechCrunch, highlighting its latest fundraising round and the significant impact its platform is having for customs brokers. Read more here.
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