DevRev is a software platform that provides conversational AI and modern CRM solutions purpose-built for SaaS companies. DevRev integrates three main CRM applications designed for support, product, and growth teams, helping organizations streamline customer support, product development, and revenue operations on a unified platform.
By connecting end users, sales, support, product managers, and developers, DevRev aims to replace the need for multiple business apps—reducing up to nine separate tools and consolidating the workflows of six distinct teams. Its approach stands out from traditional, horizontal CRMs by offering a flexible, blank-canvas system that emphasizes collaboration, AI-driven analytics, and customizable large language models (LLMs). This enables SaaS companies to accelerate product development cycles and reduce customer churn.
Thousands of companies adopt DevRev for its low-latency analytics and adaptable GenAI capabilities, making it especially attractive to organizations seeking to modernize their customer engagement and product management processes.
How was DevRev started?
DevRev was founded in October 2020 by Dheeraj Pandey, the former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix. Their backgrounds in enterprise software and SaaS leadership have shaped DevRev's focus on bridging gaps between customer-facing and product teams using advanced technology. The executive team includes experienced leaders in engineering, product, customer experience, design, and finance.
Who uses DevRev?
DevRev primarily serves SaaS companies and tech-forward businesses looking to streamline collaboration and customer management. Notable customers include Velocity Global, Bolt, and Uniphore. Its solutions are designed for organizations that value customizable analytics, AI-driven automation, and unified communication across product, support, and growth teams.
What sets DevRev apart?
- Purpose-built for SaaS companies, not a general horizontal CRM
- AI-powered automation and analytics tailored to product and support workflows
- Consolidation of multiple business applications and team functions onto a single platform
- Emphasis on customizable LLMs and low-latency analytics for GenAI-driven businesses
Company Background and Recognition
DevRev is headquartered in Palo Alto, California, with offices in seven global locations. The company has raised $100 million in funding from investors such as Khosla Ventures and Mayfield, reaching a $1.1 billion valuation. In 2024, DevRev was named to Forbes' list of America’s Best Startup Employers.
To learn more about DevRev's mission and leadership, visit their About page.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like DevRev and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.