CareMessage is a nonprofit technology organization that offers a patient engagement platform designed specifically for low-income populations across the United States. CareMessage enables healthcare organizations to communicate with patients through SMS, email, and other digital channels to increase access to care, improve clinical outcomes, and address social determinants of health.
The platform is powered by the Health Equity Engine™, which integrates messaging, data, and interoperability features to help care providers deliver personalized outreach at scale. CareMessage focuses on reaching underserved communities, supporting organizations in their efforts to advance health equity and close gaps in care.
Since its founding in 2013, CareMessage has reached over 20 million patients, making it the largest patient engagement solution in the U.S. for low-income populations. As a nonprofit, CareMessage reinvests its revenue into further expanding its impact, and many team members have direct experience in the communities they serve, lending authenticity and deeper understanding to their mission.
What technology enables CareMessage?
CareMessage's platform leverages a combination of secure messaging, data analytics, and interoperability tools tailored for community health centers, free clinics, and nonprofit healthcare organizations. Its Health Equity Engine™ enables organizations to:
- Deliver automated appointment reminders, health education, and care management via SMS and other digital channels
- Analyze patient data to identify care gaps and social needs
- Integrate with electronic health records and other health IT systems for seamless workflows
This technology is designed for accessibility, supporting patients with varying literacy levels and ensuring that communication is clear, culturally relevant, and actionable.
Who uses CareMessage?
CareMessage primarily serves healthcare providers and organizations focused on underserved and low-income populations, including:
- Federally qualified health centers (FQHCs)
- Free and charitable clinics
- Community health organizations
- Nonprofit health systems
These organizations use CareMessage to conduct outreach, support care management, and improve health outcomes for patients who often face barriers to traditional healthcare access.
Who are CareMessage's competitors?
CareMessage operates in the digital health and patient engagement sector, with a focus on health equity. Notable competitors and adjacent platforms include:
- Health Recovery Solutions – Offers digital patient engagement tools, with a focus on remote patient monitoring and engagement across populations.
- Welkin Health – Provides patient engagement and care management platforms, including solutions for low-literacy and underserved communities.
While several companies provide patient engagement software, CareMessage differentiates itself with its nonprofit model, exclusive focus on low-income populations, and its reinvestment into health equity-driven initiatives.
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