AirHelp is a global technology platform that helps air passengers claim compensation for delayed, cancelled, and overbooked flights. Through its website (AirHelp) and digital tools, the company streamlines the legal and administrative process of filing flight compensation claims under regulations such as the EU261 and other passenger rights laws.
AirHelp's core offering is to make the claim process faster, easier, and less stressful for consumers. They handle the claim submission, communication with airlines, and even legal proceedings if required, operating on a 'no win, no fee' basis—meaning customers only pay if their claim is successful. This approach addresses a significant pain point for travelers, as many find it difficult or intimidating to pursue compensation directly from airlines.
With a team of around 350 employees working remotely across multiple departments—including tech, product, legal, finance, and customer service—AirHelp leverages a combination of legal expertise, proprietary technology, and a user-friendly digital interface. Their aim is to empower ordinary travelers to exercise their rights and receive compensation that airlines often make challenging to obtain.
What technology enables AirHelp's services?
AirHelp utilizes a mix of legal automation, data analysis, and digital workflow tools to assess the eligibility of claims, automate document collection, and manage communications with airlines. Their platform is designed to simplify regulatory complexities for users, guiding them through a straightforward online process and providing updates at each stage. AirHelp also invests in building legal infrastructure and partnering with local experts to handle claims internationally.
Who are AirHelp's competitors?
AirHelp operates within the flight compensation claims and travel legal tech sector. Key competitors and alternative solutions include:
- Flightright: Specializes in enforcing passenger rights for delayed or cancelled flights, also offering a user-friendly claim process.
- British Airways Compensation Portal: Allows passengers to submit claims directly for British Airways flights, but without third-party assistance.
- Air Canada Flight Disruptions: Provides direct compensation options for eligible disruptions under Canadian law.
- Virgin Atlantic Claims: Offers compensation claim services for their own passengers.
- WestJet Compensation Claims: Handles direct claims for delays and cancellations on WestJet flights.
Unlike airline-operated portals, AirHelp and Flightright act as intermediaries, often taking on cases that airlines may initially reject and pursuing legal avenues if necessary, thus increasing the likelihood of successful claims for travelers.
Who uses AirHelp?
AirHelp primarily serves individual air travelers—both business and leisure—who have experienced flight disruptions such as delays, cancellations, or denied boarding. The company targets anyone affected by eligible incidents, regardless of the airline or ticket price, making its services accessible to a wide range of passengers globally.
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