Atomicwork is an agentic service management platform that uses its Universal AI Agent to help enterprises deliver real-time, proactive support with advanced voice, vision, and context-aware intelligence. Atomicwork focuses on making IT service management and enterprise service management more intelligent and efficient by resolving issues instantly, automating workflows across teams, and providing contextual answers through conversational AI.
What does Atomicwork offer?
Atomicwork's core product is the Universal AI Agent, designed to operate within the flow of work and provide:
- Real-time, proactive support for enterprise teams
- Voice, vision, and context-aware intelligence
- Instant resolution of support issues
- Automation of service-related processes and workflows
- Contextual, conversational AI answers for faster decision-making
This platform aims to transform traditional IT and enterprise service management by leveraging generative AI, enabling organizations to streamline internal support and deliver a better employee experience.
Who uses Atomicwork?
Atomicwork serves a range of enterprise customers across different industries. Notable clients include Ammex, Catalyst, Marquis, Peppermoney, Zuora, and Abzena. These organizations use Atomicwork to automate support processes, improve response times, and enhance internal operations with AI-driven service management.
How was Atomicwork started?
Atomicwork was founded by a team with extensive experience in SaaS, enterprise software, and service management. The leadership team includes:
- Vijay Rayapati (Co-founder & CEO, previously VP and GM at Nutanix)
- Kiran Darisi (Co-founder & CTO, previously Founding Team at Freshworks)
- Parsuram Vijayshankar (Co-founder & Chief Designer, previously Founding Team at Freshworks)
- Lenin Gali (Chief Business Officer, previously CIO of Quotient Technology)
- Aparna Chugh (Head of Product, previously Product Leader at Freshworks)
- Sairam Krishnan (Head of Marketing, previously Marketing Leader at Freshworks)
- Vandana Rao (Customer Growth, previously SVP at Ushur)
- Vijay Shankar (Head of Solutions, previously Founding Team at Freshworks)
- Prajeetha Prasad (Head of People, previously HR Director at ThoughtSpot)
The founders and key leaders bring backgrounds in product, engineering, design, marketing, and business operations from leading technology firms, positioning Atomicwork at the intersection of AI and enterprise service management. More about their story can be found on their About page.
What is Atomicwork's latest news?
In April 2025, Atomicwork announced the launch of its Universal Agent, further expanding its real-time, AI-powered support capabilities. The company also reported raising $25M in Series A funding to accelerate its product development and market reach.
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