Wilmac Technologies is a software development company specializing in communications and customer experience solutions for regulated industries and contact centers. Wilmac Technologies delivers a suite of Cloud Contact Center, Communications Compliance, and Enterprise Information Archiving (EIA) offerings, partnering with leading vendors and leveraging in-house product development to address the complex needs of modern organizations.
Wilmac Technologies provides:
- Cloud Contact Center Solutions: Enabling organizations to manage and optimize customer interactions across channels.
- Communications Compliance: Helping regulated entities meet evolving compliance requirements by capturing, archiving, and managing communications data.
- Enterprise Information Archiving (EIA): Securely storing, indexing, and retrieving large volumes of information for legal, regulatory, or operational purposes.
These solutions are supported by dedicated sales, product development, and support teams, and are tailored through a mix of Wilmac’s own innovations, technology partnerships, and integrations with best-of-breed products.
Who Does Wilmac Technologies Serve?
Wilmac Technologies primarily serves organizations in North America, especially those with stringent compliance or customer interaction needs. Their core customer groups include:
- Regulated institutions such as financial services, healthcare, and insurance organizations
- Contact Centers across industries
- Public Safety Organizations
Wilmac’s technology and expertise are adaptable for companies of various sizes and industry types, with a particular focus on organizations that must adhere to strict regulatory requirements.
How Was Wilmac Technologies Started and Who Leads the Company?
Wilmac Technologies is a privately held company headquartered in Rochester, NY, with additional offices in New York City and Toronto, ON. The company is led by a founding team with deep experience in engineering, customer service, sales, and compliance technology:
- Steve McDonnell (President & CEO): Focused on building strong relationships with employees, customers, and partners
- Christina Cavaleri (Director of Service Operations): Drives innovation and delivers exceptional customer experiences
- Bob Pease (Vice President of Engineering): Leads product development, including Continuity Replay
- Ben Bowen (Director of Sales Operations): Solves complex business challenges for clients
- Jim Giblin (Vice President of Strategic Alliances): Manages the company’s partner program
- Joe Brienzi (Director of Finance): Oversees accounting and financial operations
- Mark Huber (Director of Sales Engineering): Brings expertise in both on-premise and cloud-based recording systems
- Emily Miller (Director of Marketing): Pursues excellence in the company’s marketing efforts
Learn more about their background and approach on the Wilmac Technologies About page.
What Sets Wilmac Technologies Apart?
Wilmac Technologies distinguishes itself through a commitment to customized solutions, a blend of proprietary and partnered technologies, and specialized experience in industries where compliance and information management are critical. Their approach combines technical expertise with hands-on support to address the unique requirements of each client.
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