Whelp is a software platform that helps businesses enhance their customer support by reducing wait times and streamlining communications. Whelp offers an AI-based chatbot, omnichannel messaging, and a unified inbox, enabling companies to deliver faster and more efficient customer experiences.
Their core product combines:
- AI-based Chatbot: Automates responses to common customer queries, decreasing manual workload and improving response times.
- Omnichannel Messaging: Centralizes interactions from multiple channels (such as email, chat, and messaging apps) into a single interface for support teams.
- Unified Inbox: Allows support staff to manage all customer conversations in one place, increasing productivity and reducing the risk of missed messages.
- Advanced Reporting: Provides detailed analytics to measure and track individual, team, and company performance, supporting ongoing optimization of support operations.
According to Whelp, their platform can reduce customer wait times by up to 60%, helping organizations deliver more responsive and satisfying support experiences.
How was Whelp started?
Whelp was founded by Seymur Rasulov (CEO & Co-founder) and Enrike Nur (CTO & Co-founder). The company operates out of New York, NY, and is privately held. You can read more about their background and story on their About page.
Who uses Whelp?
While specific customer names are not listed, Whelp is designed for businesses seeking to centralize and improve their customer support operations—particularly those looking to leverage AI and automation to handle growing volumes of customer interactions across multiple channels.
What makes Whelp different?
Whelp differentiates itself by combining AI automation with omnichannel communication and robust reporting in a platform tailored for support teams. The focus on reducing response times and providing actionable performance insights positions Whelp as a comprehensive solution for customer experience teams.
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