Visitor Chat (visitor.chat) is a UK-based software development company specializing in high-value live chat services tailored for businesses. Their core offering is a combination of industry-specific chat software and expert chat management processes designed to improve customer engagement and service efficiency for clients of all sizes.
The company delivers live chat solutions across a diverse range of projects—from independent business websites to complex enterprise networks. Their emphasis is on providing reliable, on-schedule service that remains within scope and costs less than competing products. Visitor Chat differentiates itself through rigorous recruitment and training of chat agents, ensuring high-quality customer interactions throughout the chat journey.
Their platform is built and maintained by a select group of skilled software developers, with a focus on innovation, flexibility, and ongoing technology development. The company maintains transparent pricing and open working relationships with stakeholders, aiming to offer bespoke solutions for each client.
How was Visitor Chat started?
Visitor Chat is a family-run business, founded and operated by a team with expertise across technology, client support, sales, and quality assurance. The founding team includes:
- Dave (CTO, overseeing tech strategy)
- Abbie-Rose (Account Manager, after sales support)
- Ella (Business Development Manager, handling product sales and service demonstrations)
- Kate (Senior QA Analyst, responsible for chat analysis and quality management)
Their approach is driven by a passion for innovation and a commitment to building a company that develops and retains exceptional people.
Who uses Visitor Chat?
Visitor Chat serves a broad spectrum of clients, from small businesses to large commercial networks. Notable clients include Jamie Caple, Joseph Coller, Jack Fortune, Dave Murden, Stuart Harrison, Elite Vehicles Direct Ltd, and Rowes Garages. This client list reflects their capability to support both independent operators and larger enterprise needs.
What makes Visitor Chat different?
- Focus on industry-specific and customizable chat software
- Experienced, rigorously trained chat teams
- Transparent and reasonable pricing structures
- Commitment to ongoing software innovation and customer service excellence
- Open, collaborative relationships with clients and partners
You can learn more about their values and story on their About page.
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