Userful is an IT solutions provider specializing in software-defined platforms for core enterprise operations and mission-critical environments. Userful delivers a unified software platform designed to modernize and manage enterprise AV (audio-visual) applications, supporting comprehensive organizational and situational awareness for businesses preparing for Industry 4.0.
The core offering, the Userful Infinity Platform, provides a centralized, scalable, and secure solution for managing AV services. Unlike traditional AV deployments that rely on proprietary hardware and can create operational silos, Userful’s software-defined architecture leverages standard IT protocols to reduce total cost of ownership and eliminate supply-chain constraints. The platform supports global manageability through a single-pane-of-glass interface, making it suitable for large, distributed organizations.
Userful’s technology ecosystem enables seamless integrations and interoperability for enterprises operating in complex, mission-critical environments. The platform is particularly valued by organizations that require robust situational awareness and scalable AV management across multiple locations.
What Companies Use Userful?
Userful serves a broad range of enterprise customers across industries such as security, manufacturing, education, utilities, and retail. Notable customers include:
- ADT
- Adidas
- Anheuser-Busch
- Bombardier
- Boston Science
- Curtiss-Wright
- Comcast
- Ecolab
- Michelin
- Nutrien
- PSEG Long Island
- Santander
- Skoda
- iTV
- Suffolk
- University of Westminster
- Audi
These examples highlight Userful’s reach among global brands and its capacity to support organizations in more than 100 countries.
How Was Userful Started?
Userful was founded by a multidisciplinary team with backgrounds in technology, finance, engineering, and operations. Key leadership includes John Marshall (President & CEO), Jeff Metcalf (Chief Financial Officer), Reza Razavi (Chief Technology Officer), and several other executives with international experience in IT, software, and enterprise services. The company is headquartered in San Ramon, California, with additional operations in Calgary, Alberta.
For more about Userful’s leadership and company story, visit their About page.
What Makes Userful Different?
Userful stands out for its software-defined approach to enterprise AV, offering a future-proof, centrally managed platform that eliminates reliance on proprietary hardware. This focus on IT standards, interoperability, and cost reduction distinguishes Userful within the enterprise AV and IT solutions market.
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