UserExperior is a mobile app user experience monitoring solution designed to help businesses understand and improve how end users interact with their mobile applications. By integrating the UserExperior SDK into an app, companies gain actionable insights into user behavior, friction points, and technical issues experienced by real users on their devices.
UserExperior provides a suite of tools that allow product and engineering teams to:
- Replay user sessions with video: Watch recordings of actual app sessions to see exactly how users navigate and interact with the app interface.
- Crash session reporting: Automatically capture and report app crashes, paired with the user session video leading up to the crash for easier troubleshooting and replication.
- ANR (Application Not Responding) and exception tracking: Monitor critical errors and app freezes to identify performance issues.
- Heat maps: Visualize user interactions and pinpoint areas of the UI where users encounter friction or become frustrated, helping teams optimize design and reduce drop-offs.
- User navigation flow analysis: Understand the paths users take within the app, including where they drop out, and review video sessions of these abandoned journeys.
- App experience analytics: Aggregate data and trends on user experience to inform product decisions and prioritize improvements.
By combining session video with analytics and error monitoring, UserExperior aims to streamline root cause analysis and support teams in delivering smoother, more reliable mobile app experiences.
Who Uses UserExperior?
UserExperior is primarily used by organizations seeking to optimize the mobile experience for their customers. Its client base spans industries such as finance, insurance, e-commerce, and digital services. Notable customers include Birla Group, Bajaj Finserv, ICICI, Swiggy, ICICI Prudential Life Insurance, Khatabook, Big Basket, HDFC, Kissht, Aditya Birla Capital, Aalgro, HDFC Ergo, Pogo91, Uniphore, and Goodmeetings. These companies leverage UserExperior to enhance their app performance and address user issues quickly.
How Was UserExperior Started?
UserExperior was founded by a team with expertise in software development, mobile engineering, and customer success, including Vimlesh Gautam (Founder), Priya Nalang (Principal Architect), Zeeshan Ali Sayyed (Senior Software Engineer), and others. The company is privately held and based in San Jose, CA. You can learn more about their team and mission on their About page.
Where Is UserExperior Based and How Big Is the Team?
UserExperior is headquartered in San Jose, California, United States, and operates with a team size of 11-50 employees, reflecting its focused, specialized approach in the software development industry.
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