Thena is a software platform that centralizes B2B customer support interactions across communication channels like Slack, Microsoft Teams, email, and web widgets. Thena enables organizations to consolidate tickets from various sources into a single workspace, leveraging AI to streamline ticket handling and improve customer experience.
Thena addresses the growing complexity of customer communications faced by B2B companies using multiple tools. By integrating with popular platforms, it ensures that support teams can manage, triage, and resolve tickets efficiently, regardless of where the customer conversation originates. The platform uses AI to automate routine tasks and provide insights, helping teams focus on delivering high-quality support and quicker resolutions.
Who Uses Thena?
Thena is trusted by a range of high-growth companies and technology leaders. Notable customers include:
- Vercel
- Amplitude
- Clickhouse
- LaunchDarkly
- Incident.io
- Oligo
- Knock
- Embrace
- BoostUp
- DX
- Cresta
- Prismatic
- Mixpanel
- Paragon
- Vitally
- Workramp
- SpotDraft
These organizations typically operate in cloud software, SaaS, and technology sectors, relying on Thena to deliver seamless support experiences across digital channels.
How Was Thena Started?
Thena was founded in April 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada. The founding team brings extensive experience from building businesses and scaling data products to massive transaction volumes. Their motivation was to empower customer-facing teams to collaborate more effectively with clients and achieve successful outcomes faster. More on the company's origins and mission can be found on their About page.
What Makes Thena Different?
Thena stands out by unifying support tickets from multiple channels and automating workflows with AI. This reduces manual effort for support teams and provides a more consistent customer experience. The platform is designed to be flexible for modern, distributed teams who communicate with clients across a mix of chat and email platforms.
Where is Thena Based?
Thena is headquartered in Mountain View, California, United States, and operates as a privately held company with a team size of 11-50 employees.
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