Tenfold, A LivePerson (LPSN) Company, is a software platform designed to help businesses deliver better customer service experiences by providing real-time access to customer information during phone calls and other interactions. Tenfold integrates with existing business systems, enabling customer service representatives to instantly access relevant details about a caller, eliminating repetitive data entry and reducing wait times.
The core solution focuses on improving the quality and efficiency of customer conversations. By ensuring that all key information about a customer is available to the representative as soon as the interaction begins, Tenfold aims to remove common frustrations such as repeatedly providing account numbers or waiting in silence while information is retrieved. This real-time data delivery works behind the scenes, streamlining workflows and helping companies provide a more personalized and responsive service.
How was Tenfold started?
Tenfold was founded to address the everyday challenges and inefficiencies of traditional customer service interactions. The company’s founding team brings together expertise from software development, customer support, and enterprise solutions, with key leaders including Jeff Cotten (CEO), Sean Pinegar (Founder & Chief Product Officer), and Dan Sincavage (Founder & COO). Their collective experience has helped shape Tenfold’s mission to "put bad customer service out of business."
Who uses Tenfold?
Tenfold serves a wide range of enterprise clients and large organizations that prioritize customer experience and operational efficiency. Notable customers include:
- Staples
- Disney
- Prudential
- T-Mobile
- Sixt
- Cargill
- UPS
- HP
These companies leverage Tenfold to enhance their customer support operations and deliver faster, more seamless service across phone and digital channels.
What makes Tenfold different?
Tenfold sets itself apart by focusing on real-time integration and ease of use for both customers and agents. Unlike legacy customer service solutions, Tenfold operates in the background, empowering representatives with instant access to critical data without disrupting their workflow. This approach reduces friction for customers and enables organizations to respond more effectively to service needs.
Learn more about Tenfold
Tenfold is headquartered in Austin, Texas, and operates as a privately held company with a team of 51-200 employees. For more about their mission and leadership, visit their About page.
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