SurveySparrow is an experience management platform that enables organizations to collect, analyze, and act on customer feedback in real time. SurveySparrow provides tools for creating engaging surveys and managing the entire feedback process, helping businesses improve customer satisfaction, drive loyalty, and support revenue growth.
The platform stands out for its user-friendly interface and range of survey formats, including chat-like conversational surveys, classic one-question-at-a-time surveys, and offline surveys that work without internet connectivity. SurveySparrow also offers NPS (Net Promoter Score) surveys, advanced reporting and filtering, and the ability to automate survey distribution at recurring intervals.
Key features include:
- Conversational chat-like and classic surveys
- Offline and NPS survey capabilities
- A broad selection of question templates
- Click-free dashboards for streamlined reporting
- Survey automation with recurring scheduling
- Multi-channel survey sharing
- Over 1,500 integrations with other tools
- Custom CSS and white labeling for branding
- Sub-account management for larger organizations
- Single Sign On (SSO) for streamlined access
These features are designed for businesses seeking to continuously monitor and improve the experiences of their customers or employees. SurveySparrow serves a diverse set of clients across industries, including notable organizations such as Meesho, Toyota, Marriott, Tally, Xerox, Grant Thornton, DHL, Siemens, WHO, Motorola, Volvo, Godrej, Audi, L'Oréal, Honda, Amul, and many others.
How was SurveySparrow started?
SurveySparrow was founded by Shihab Muhammed, who serves as the company's CEO. The idea for the platform emerged from his frustration with traditional HR surveys, motivating him to create a more conversational and intuitive approach to collecting feedback. You can learn more about their origins on their About page.
Who uses SurveySparrow?
SurveySparrow caters to a wide range of organizations, from enterprises to smaller businesses, who need to systematically gather and act on feedback. Its customer list includes companies in sectors like automotive, hospitality, finance, healthcare, and technology. Brands such as Toyota, Marriott, Xerox, Siemens, DHL, Hero, Dream11, and Tata Digital rely on SurveySparrow to support their experience management initiatives.
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