Solidroad is an AI-powered quality assurance (QA) and training platform designed to review 100% of customer conversations, providing individualized training simulations for human customer service representatives and offering refinement recommendations for AI agents. The platform aims to help customer experience (CX) teams ensure consistent quality and improve both human and AI performance across support interactions.
Solidroad's core offering centers on automated conversation analysis. By evaluating every customer interaction, the platform identifies areas for improvement, generates targeted training scenarios for support staff, and delivers actionable insights to optimize AI-driven agents. This comprehensive approach allows organizations to maintain high standards in customer support while scaling operations efficiently.
Who Uses Solidroad?
Solidroad serves a diverse range of companies that prioritize customer experience and operational efficiency. Notable clients include:
- Crypto.com
- Podium
- ActiveCampaign
- Partnerhero
- Ollie
- 411 Locals
- Connecteam
- Xtremepush
- Fella
- Fundraise Up
These organizations leverage Solidroad to enhance their support team training, improve conversation quality, and optimize both human and automated customer service channels.
How Was Solidroad Started?
Solidroad is headquartered in Dublin, County Dublin, Ireland, and has a lean team of 2-10 employees. The company has recently raised a $6.5 million seed round led by First Round Capital, with participation from Y Combinator and business angels. This investment supports Solidroad's mission to help CX teams increase customer satisfaction (CSAT) without increasing operational costs.
What Differentiates Solidroad?
Unlike traditional QA platforms that sample a fraction of customer conversations, Solidroad reviews every interaction, enabling a more comprehensive and data-driven approach to quality assurance and agent training. The platform's dual focus on both human and AI agent improvement allows organizations to manage hybrid support environments effectively.
Leadership Team
Solidroad's leadership includes Alex Not Found, Security Lead, who brings expertise in maintaining robust security standards for the platform and its customers.
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