Sierra is a conversational AI platform for businesses, focused on helping companies elevate their customer experience using artificial intelligence.
What does Sierra do?
Sierra builds AI-powered tools designed to transform how businesses interact with their customers. Their platform enables companies to automate and enhance customer conversations, allowing for more efficient, personalized, and effective engagement across digital channels. By leveraging conversational AI, Sierra aims to streamline support, improve response quality, and drive customer satisfaction at scale.
Who uses Sierra?
Sierra serves a diverse range of businesses looking to modernize their customer communication. Notable customers include SiriusXM, Olukai, Sonos, ADT, WeightWatchers, Casper, Chubbies, AOL, Pendulum, and Melin. These organizations use Sierra's technology to automate customer interactions and deliver consistent, high-quality service experiences.
How was Sierra started?
Sierra was founded by Bret Taylor and Clay Bavor, both of whom bring significant experience from leading technology companies. Bret Taylor previously served as Co-CEO of Salesforce, founded Quip, was CTO of Facebook, co-created Google Maps, and serves on the board of OpenAI. Clay Bavor spent 18 years at Google, where he led Google Labs, started and led Google’s AR/VR initiatives (including Project Starline and Google Lens), and managed product and design for Google Workspace. Their combined background in software development and innovation informs Sierra’s approach to conversational AI. Learn more about Sierra's leadership and story.
What sets Sierra apart?
Sierra distinguishes itself through its focus on enterprise-grade conversational AI that can integrate seamlessly into a variety of business workflows. The platform is designed to be adaptable, supporting companies as they automate complex customer interactions while maintaining high standards for quality and personalization.
Where is Sierra based?
Sierra is headquartered in San Francisco, California, and operates as a privately held company with a team size of 51-200 employees.
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