Sharpen is a contact center software platform designed to improve customer experience (CX), agent productivity, and overall business outcomes. Sharpen delivers a cloud-based solution engineered for seamless and intuitive performance, enabling organizations to manage customer interactions efficiently across multiple communication channels.
Sharpen's platform is built for businesses seeking to empower their customer service teams and deliver better results for both agents and end customers. The software is intentionally designed to offer a unified, user-friendly experience, which aims to streamline workflows and support agents in providing responsive, high-quality service. This focus on usability and experience sets Sharpen apart in the contact center industry.
Who uses Sharpen?
Sharpen serves a range of organizations seeking to enhance their contact center operations. Notable customers include Centricity, ProtectAll, and Radio Systems. These companies leverage Sharpen's platform to improve their customer support processes, drive agent performance, and achieve measurable business improvements.
How was Sharpen started?
Sharpen was founded and is currently led by CEO Charlie Newark-French. The company operates as a privately held business and is headquartered in Indianapolis, Indiana. You can learn more about their story and leadership on their About page.
What industry does Sharpen operate in?
Sharpen is part of the software development industry, with a specific focus on contact center and customer experience solutions. Their platform addresses the needs of businesses looking to modernize and optimize their customer service operations through technology.
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