ServiceRocket is a tech-enabled services company that helps businesses reduce complexity and accelerate growth, working closely with enterprises to implement, extend, and support software solutions. ServiceRocket partners with leading technology providers and large organizations to deliver specialized software development, integration, and customer enablement services.
As a trusted partner to thousands of enterprises—including Atlassian, Salesforce, and Meta—ServiceRocket provides expertise in software implementation, support, and training. Their offerings are designed to ensure customer success by removing technical barriers and enabling organizations to get the most from their technology investments.
ServiceRocket distinguishes itself by combining deep technical expertise with a global team of professionals, known as "Rocketeers," who collaborate across Asia, Australia, Europe, North and South America. Their approach centers on customer-centric solutions and ongoing support, aiming to delight customers and drive business outcomes.
Who Uses ServiceRocket?
ServiceRocket serves a diverse portfolio of clients across industries, ranging from technology giants to government agencies. Some of their notable customers include:
- Toyota Research Institute
- Wepay
- CoreWeave
- NTT DoCoMo
- ResMed
- Adobe
- Qantas
- Aljazeera English
- Telstra
- GAP
- Logitech
- New South Wales Government
- ETrade
- Sennder
- Cloudera
- Yahoo!
- Texas A&M University
- 2K Games
- Amazon
- Cisco
- VMware
This broad clientele illustrates ServiceRocket’s capacity to address complex software needs for organizations of all sizes and sectors.
How Was ServiceRocket Started?
ServiceRocket was founded by Rob Castaneda, who serves as CEO and Board Member, alongside a founding team with expertise spanning product management, customer success, finance, technology, legal, partner solutions, and marketing. The leadership team includes:
- Rob Castaneda: Founder & Chief Executive Officer
- Peter Marquez: Chief Customer Officer
- Azwandi Aris: Executive Director, Product Management
- Tami Avelar: Executive Program Manager
- Rodrigo Forest: Senior Director of Finance
- Yuen-Chi Lian: Executive Director of Technology
- Catherine Matterson: General Counsel, Board Member
- Kharisma Moraski: Vice President of Partner and Customer Solutions
- Sarah Brown: VP of Marketing
- Bill Cushard: Partner Success
Their collective commitment shapes the company’s customer-first philosophy and global reach. More about ServiceRocket’s journey can be found on their About page.
Where Is ServiceRocket Based?
ServiceRocket is headquartered in Palo Alto, California, with a workforce of 201–500 employees collaborating globally.
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