SaaS Labs is a software development company that creates AI-powered communication tools designed to help sales and support teams increase productivity and efficiency. SaaS Labs offers a suite of software solutions focused on streamlining communication workflows for businesses of all sizes, with a particular emphasis on enabling teams to save time and deliver better customer experiences.
Their core offerings revolve around automating and enhancing daily communication tasks, allowing agents to save up to 12 hours per week. This enables teams to respond to customers faster, build stronger connections, and ultimately achieve more within their organizations.
SaaS Labs supports over 7,000 companies worldwide, reflecting a broad market adoption. Notable customers include Walmart, Keller Williams, Pipedrive, Hello Fresh, CloudKitchens, Grab, Alibaba, AIG, Dominos, McGraw-Hill, EY, and Jaguar. Their solutions are used across diverse industries, serving both large enterprises and growing businesses.
How was SaaS Labs started?
SaaS Labs was founded by Gaurav Sharma, who also serves as the company's CEO. The company is headquartered in Palo Alto, California, and has grown to a team of over 300 employees dedicated to building user-friendly, impactful software for workplace communication. More about their journey and team can be found on their About page.
What makes SaaS Labs stand out?
SaaS Labs differentiates itself by focusing on simple yet powerful tools that make work more productive and enjoyable for sales and support professionals. Their rapid growth and industry recognition highlight their impact:
- Deloitte Fast 500 (2023)
- Inc. 5000 list of America’s fastest-growing companies (2023)
- Recognized as a top cloud company to work for by Battery Ventures (2023)
The company’s growth has also attracted investment from leading firms, including Peak XV (formerly Sequoia Capital India), Base 10 Partners, and Eight Roads Ventures.
Who uses SaaS Labs?
SaaS Labs’ solutions are trusted by a diverse set of organizations, ranging from global enterprises to technology startups. Some of their prominent customers include:
- Walmart
- Keller Williams
- Pipedrive
- Hello Fresh
- CloudKitchens
- Grab
- Alibaba
- AIG
- Dominos
- McGraw-Hill
- EY
- Jaguar
These companies rely on SaaS Labs to optimize their sales and support operations through advanced, AI-driven automation.
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