Rivet is a healthcare software solution designed to help medical providers quickly and accurately answer patient questions about the cost of care. Rivet enables healthcare organizations to provide clear, real-time cost estimates to patients, addressing a longstanding industry challenge where providers often cannot give exact pricing information at the point of care.
The Rivet platform streamlines the process of calculating patient responsibility by leveraging up-to-date insurance and billing data. This allows providers to communicate financial information transparently, aiming to reduce uncertainty for patients and improve operational efficiency for healthcare organizations.
How Was Rivet Started?
Rivet was founded by a team with significant experience in healthcare technology and operations. Key members include Ted Ferrin (CEO & Co-Founder), Andrew Harding (VP Customer Success & Co-Founder), Alissa Boddie (Vice President of Product), Nicole Elovitz (Vice President of Marketing), Kassandra Paden (Senior Director of Finance), Alex Pratt (Vice President of Engineering), and Marcus Jackman (Director of Sales). Their combined backgrounds in product development, customer success, finance, and engineering inform Rivet's focus on practical solutions for medical providers. You can learn more about their leadership on their About page.
Who Uses Rivet?
Rivet primarily serves healthcare providers and organizations that need to give patients clear, upfront information about costs. Some individuals who use Rivet include Peggy Harris, Sharon Bromley, Shannon Young, Jennifer Davison, Kellie Ickowski, and Stephanie Collins, illustrating its adoption among healthcare professionals focused on patient billing and communications.
What Problem Does Rivet Solve?
In the U.S. healthcare system, patients frequently ask providers, "What will this cost?" Providers often lack the tools to respond confidently, resulting in vague or inconsistent answers. Rivet addresses this by integrating with provider systems to generate accurate cost estimates, helping improve patient experience and financial transparency.
Where Is Rivet Based?
Rivet is headquartered in Salt Lake City, Utah, United States, and operates as a privately held company with a team of 51-200 employees.
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