Rezolve AI is a GenAI-enabled IT Service Management (AITSM) platform that integrates directly with Microsoft Teams to modernize how organizations deliver IT and HR support. Rezolve AI streamlines employee assistance by offering conversational ticketing, automation, and knowledge management, all accessible within the familiar Teams environment.
The core solution empowers support teams to address both IT and HR-related queries more efficiently through features such as:
- Conversational Ticketing: Employees can resolve issues or submit requests using natural language, reducing friction and manual effort.
- Conversational Automation: Routine tasks and responses are automated, speeding up resolution times for common problems.
- Conversational Knowledge: Instant knowledge delivery ensures users have access to accurate information when they need it.
A notable differentiator is the platform's GenAI-powered 'SideKick', which enhances the capabilities of support teams, enabling them to deliver responsive, context-aware assistance across IT and HR domains.
Rezolve AI is used by organizations looking to improve employee support experiences and drive efficiency in their service desks. Some of their customers include Aruba Networks, F12.net, The Minnesota Timberwolves, JLL, SUNY Morrisville, Black Angus, MyEyeDr, 24Seven Hotels, C-SPAN, City of Dublin, City of Folsom, Patelco, NYC-DOB, Investors Community Bank, Zovio Inc., and Alexander Youth Network.
How was Rezolve AI started?
Rezolve AI was founded by a team with deep expertise in IT, software development, finance, and customer success. The leadership includes Saurabh Kumar, Manish Sharma, Udaya Bhaskar Reddy, Diana M Ramirez, Senthil Annaswamy, Neil Dattani, Honey Arora, Avanish Kumar, and Chris Martin. Their backgrounds span senior roles in major organizations such as Bank of the West, Infosys, Accenture, IBM, and more, bringing together experience in digital transformation, scalable systems, IT service management, and customer experience.
You can learn more about the team and their story on their About page.
Who uses Rezolve AI?
Rezolve AI serves a diverse range of organizations, from technology companies and educational institutions to government bodies and financial services. Notable users include Aruba Networks, The Minnesota Timberwolves, JLL, MyEyeDr, C-SPAN, City of Dublin, and Investors Community Bank. This reflects the platform's versatility in supporting both IT and HR functions across various industries.
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