ReturnLogic is a software company that provides a customizable returns portal and analytics platform for retailers. ReturnLogic enables e-commerce businesses to manage product returns, exchanges, and warranties more efficiently, with a focus on reducing return rates and improving customer satisfaction.
How does ReturnLogic work?
ReturnLogic's core offering is its returns management software, which retailers can tailor to fit their specific workflows. The platform includes features such as:
- A branded, self-service online returns portal for customers
- Powerful analytics to help identify trends, root causes, and opportunities to reduce returns
- Tools to manage exchanges and warranty claims
- Automation of key aspects of the returns process to save time for support and operations teams
By providing actionable insights and streamlining the post-purchase experience, ReturnLogic helps merchants not only resolve returns more efficiently but also use data to make strategic improvements in product offerings and customer experience.
Who uses ReturnLogic?
ReturnLogic serves a wide range of e-commerce and retail brands aiming to optimize their post-purchase workflows. Some of their customers include:
- Beachwaver
- Charix
- Dossier
- OutdoorResearch
- Ana Ono
- The Sak
- Goodr
- Oofos
- Decathlon
- C-IN2
- Darn Good Yarn
These brands use ReturnLogic to manage their returns, exchanges, and warranty processes at scale, supporting both operational efficiency and customer loyalty.
How was ReturnLogic started?
ReturnLogic was founded by Peter Sobotta, a US Navy veteran and former merchant. Leveraging his experience in retail and logistics, Peter established the company to address the challenges retailers face with returns management and to bring data-driven improvements to the post-purchase experience. More about their founding story and mission can be found on their About page.
Where is ReturnLogic located and how big is the team?
ReturnLogic is headquartered in Philadelphia, PA, United States, and operates as a privately held company with a team size ranging from 51 to 200 employees.
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