Orama is a software platform that enables businesses to provide instant, accurate answers to customer queries by transforming how users access documentation, product manuals, and catalogs. Orama offers a flat-fee model with unlimited hybrid search queries, making it easier for companies to deliver relevant information to their users through advanced search capabilities.
Orama's core product is an answer engine that combines hybrid search technology with AI-generated summaries. This allows users to quickly find precise answers within large and complex sets of product or support documentation. The platform can be integrated seamlessly into existing systems using a JavaScript SDK, enabling effortless deployment for companies looking to enhance their customer support and self-service experiences.
A key differentiator for Orama is its focus on unlimited search queries under a predictable pricing model, removing barriers for businesses that need scalable, high-volume access to information. The AI-generated summaries provide concise, context-aware responses, further streamlining the user experience.
How was Orama started?
Orama was founded by a team with deep expertise in software infrastructure, database engineering, and user experience design. Issac (CEO) previously founded Makara (now Red Hat OpenShift) and StrongLoop (now IBM API Connect), both of which have had substantial industry impact. Michele (CTO) developed the infrastructure for Orama based on his work building the open source Orama search vector database. Angela (CDO) brings over 15 years of experience in UI/UX, having worked with leading Italian brands and prominent design firms. Their combined backgrounds inform Orama's approach to both technology and user-centric design. Learn more about the team here.
Who uses Orama?
While specific customer names are not publicly listed, Orama primarily serves organizations that require robust, scalable search solutions within their documentation and product information systems. This includes software companies, manufacturers, and businesses with extensive product catalogs or technical resources.
What makes Orama different?
- Unlimited hybrid search queries under a flat-fee pricing model
- AI-generated summaries for fast, accurate, and relevant answers
- Easy integration via a JavaScript SDK
- Designed with both technical infrastructure and user experience in mind
Where is Orama based and how big is the team?
Orama is privately held and headquartered in San Francisco, California, United States. The company employs between 11 and 50 people.
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