O3 is a customer experience consultancy based in Philadelphia, Pennsylvania, specializing in helping enterprise organizations create cohesive and remarkable experiences across their entire customer journey. O3 works with businesses to unify and optimize every touchpoint where customers interact with a brand, leveraging expertise in software development, user experience research, and strategy.
What services does O3 provide?
O3's core offerings center on customer experience consulting for large organizations. Their team collaborates with clients to assess, design, and implement solutions that span:
- Customer journey mapping and strategy
- User experience (UX) research and design
- Digital product and service development
- Experience research and innovation
By addressing both strategic and technical aspects, O3 aims to build seamless, high-impact customer experiences from initial engagement through post-sale service.
Who uses O3's services?
O3 primarily serves enterprise-level clients across industries such as healthcare, insurance, and services. Notable customers include:
- Aramark
- American Family Insurance
- Children's Hospital
- Vertex
These clients rely on O3 to improve customer satisfaction, streamline digital interactions, and differentiate their offerings in competitive markets.
How was O3 started and who leads the company?
O3 was founded in Philadelphia by a team with deep backgrounds in digital strategy, engineering, and human-centered design. Key leaders include:
- Mike Gadsby: Co-Founder, Chief Innovation Officer
- Keith Scandone: Co-Founder
- Talia Edmundson: Director of Human Resources
- Jay Forbes: Director of Engineering
- Brady Halligan: Senior Strategist
- Justin Handler: Senior Vice President, Growth + Development
- Carly Karas: UX Research Manager
- Kelly Navari: Client Services Manager
- Jackie Ost: Finance Manager
- Christine Sheller: Senior Vice President, Experience Research + Design
This multidisciplinary team enables O3 to deliver strategic guidance as well as hands-on implementation for complex enterprise projects. More about their team and story can be found on their About page.
What makes O3 different?
O3 distinguishes itself by integrating consulting, research, and digital development to deliver end-to-end customer experience solutions. Their tailored approach focuses on aligning business objectives with user needs, ensuring that digital initiatives drive measurable results at every stage of the customer journey.
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