Nava is a consultancy and public benefit corporation focused on making government services simple, effective, and accessible for everyone. Nava specializes in civic technology, partnering with public sector organizations to address complex challenges in the delivery of digital government services.
Nava’s work spans engineering, research, design, and operations to help public agencies modernize critical systems. The company originated from the effort to rebuild HealthCare.gov after its initial launch, giving Nava direct experience in improving large-scale government platforms. Their holistic approach emphasizes empathy, inclusion, and the proactive design of better digital services for the future.
How was Nava started?
Nava was founded in response to the urgent need to improve HealthCare.gov after its troubled rollout. The founding team brought together expertise in technology, design, and public sector processes to address critical shortcomings and set a new standard for government digital services. This experience shaped Nava’s mission to make public services work better for all users.
Who uses Nava’s services?
Nava primarily serves government agencies and public sector clients. Key customers include:
- Department of Veterans Affairs
- Centers for Medicare and Medicaid Services
- Commonwealth of Massachusetts
These organizations rely on Nava to help modernize, streamline, and improve the accessibility of their digital services for citizens.
What makes Nava different?
Nava stands out for its commitment to civic technology as a public benefit corporation. The company prioritizes inclusion and empathy in its processes, drawing on a diverse team with backgrounds from many countries and industries. Nava’s ability to work holistically across technical and organizational boundaries has made it a trusted partner for some of the largest and most complex government projects in the United States.
Leadership Team
Nava’s leadership team combines expertise in technology, operations, finance, and product management, which is central to their ability to tackle complex civic challenges. Key leaders include:
- Rohan Bhobe: Chief Executive Officer
- Sha Hwang: Chief Operating Officer
- Jodi Leo: Chief Delivery Officer
- Michelle Thong: VP of Product
- Senongo Akpem: VP of Design & Research
- James Gordon: VP of Growth
- Darcy Williamson: Chief Financial Officer
- Hannah Kane: Chief of Staff
- Charles Carey: General Counsel
You can learn more about Nava’s story and leadership on their About page.
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