Momos is an AI-powered customer experience management (CXM) platform designed specifically for multi-location brands. Momos helps businesses like Shake Shack, Baskin Robbins, and Wendy's automate and streamline their entire customer engagement stack across all locations.
What does Momos offer?
Momos provides software that centralizes, automates, and enhances customer interactions for brands with multiple locations. The platform leverages artificial intelligence to help businesses:
- Collect and analyze customer feedback from various channels
- Automate responses and customer engagement workflows
- Monitor and improve customer satisfaction across every store or branch
- Integrate with existing systems to manage reviews, surveys, and messaging
This allows brands to quickly identify service issues, respond to customer needs, and maintain consistent standards at scale.
Who uses Momos?
Momos primarily serves global and regional restaurant chains, quick-service brands, and other multi-location businesses. Some of their customers include:
- Shake Shack
- Wendy's
- Baskin Robbins (including Malaysia)
- Paris Baguette
- bb.q Chicken
- Just Salad
- L&L Hawaiian Barbecue
- Kyochon
- Guzman Y Gomez
- Black Rock Chicken
- Pepper Lunch
- Cinnabon
- KFC
- Panda
- Papa Murphy's
These companies use Momos to maintain high-quality customer experiences and manage feedback efficiently across all their outlets.
How was Momos started?
Momos was founded by a team with deep experience in technology, restaurant operations, and scaling businesses:
- Sai Alluri (Co-Founder & CEO): Early Uber employee and former leader of restaurant operations at Grab.
- Andrew Liu (Co-Founder): Extensive experience in finance at Grab, with a focus on the food sector.
- Grant Oliveira (Head of Product): Founding team member with a background at Microsoft.
- Leland Tran (Head of Engineering): Founding team member, previously at Intuit.
- David Dubinski (Head of Sales): US-based founding team member.
You can learn more about their background and team on the Momos About page.
Where is Momos based?
Momos is headquartered in San Diego, United States, and is a privately held company with 51-200 employees. Their focus is on serving the needs of multi-location brands globally.
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