LinkLive is an AI-enabled, all-in-one communications and contact center platform designed for secure, compliant engagement in highly regulated industries. LinkLive (formerly Revation Systems) enables organizations in sectors such as finance, healthcare, and social assistance to connect with consumers across their preferred channels—including encrypted voice, video, chat, and email—while adhering to strict privacy and data protection requirements.
The platform provides native features for seamless, secure communication, helping over 1,200 clients enhance customer experience, increase employee engagement, and improve operational efficiency. Its focus on security and compliance makes it a trusted choice for organizations subject to rigorous regulatory standards.
Who Uses LinkLive?
LinkLive primarily serves institutions in highly regulated sectors. Notable customers include:
- Neighbors FCU
- Fairview
- North Memorial Health
- United Way of Pennsylvania
- ECU Credit Union
- Newburyport Bank
These organizations rely on LinkLive to manage sensitive customer interactions securely and efficiently.
How Was LinkLive Started?
LinkLive was founded by a team with deep expertise in software development, customer engagement, and regulated industries. Key leadership includes John Lynch (CEO), who brings a strong background in software and customer experience, and Mark Pietras (Co-Founder & Chief Architect) with two decades of product development experience. The broader founding and executive team includes professionals with expertise in finance, technology, sales, marketing, and operations, ensuring a comprehensive approach to building and scaling the platform. You can learn more about their team and mission on their About page.
What Makes LinkLive Different?
LinkLive distinguishes itself by offering a modern, unified communications platform built specifically for highly regulated environments. Its ability to support encrypted multi-channel communication—while ensuring compliance with evolving privacy and security regulations—sets it apart from more generalist contact center solutions.
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