Leaping AI is a provider of enterprise-ready Voice AI agents designed to fully automate business phone calls with human-like conversations and continuous self-improvement. Leaping AI develops generative AI voicebots capable of handling up to 80% of Tier 1 and Tier 2 customer service requests, offering a scalable solution to replace traditional call centers while maintaining or exceeding human-level customer satisfaction.
These self-improving AI agents are engineered to automate up to 70% of calls end-to-end, learning from every interaction to update their knowledge and adapt their conversational tone. The platform integrates with existing business tools and is suitable for various roles, including Customer Support, Sales, and Product Operations. Leaping AI's technology can manage over 100,000 calls per year, supporting use cases such as appointment scheduling, lead qualification, and revenue generation.
How Was Leaping AI Started?
Leaping AI was founded by Shraey Bhatia (Y Combinator W25 alum, University of Melbourne AI/LLM PhD), Kevin Wu, and Arkadiy Telegin. The founding team's expertise in artificial intelligence, large language models, and voice technologies informs the company's focus on building robust, adaptive AI voice agents for business applications.
Who Uses Leaping AI?
Leaping AI serves a diverse set of enterprise and growth-stage customers seeking to modernize their phone-based operations. Notable clients include:
- Thompson Creek
- FINN
- Travel Experience Marketplace
- Health Tech Company
- Clipboard Health
- Twice the speed
- Wein & Vinos GmbH
These organizations leverage Leaping AI to optimize operations, improve customer service efficiency, and drive revenue through automated voice interactions.
What Makes Leaping AI Different?
Leaping AI distinguishes itself by focusing on:
- Human-like, self-improving conversations: AI agents learn from each call, updating their playbooks and adapting tone to improve customer satisfaction.
- End-to-end automation: Capable of handling the majority of inbound and outbound service calls without human intervention.
- Enterprise integrations: Seamless compatibility with existing business systems and workflows.
- Scalability and reliability: Designed to handle over 100,000 calls annually with consistent performance.
A recent platform update introduced in-platform (web) calling, allowing users to test AI agents directly from their browsers, streamlining deployment and onboarding.
Who Are Leaping AI's Competitors?
Leaping AI operates in the Voice AI and contact center automation space. Competitors may include other AI-driven call automation providers, customer service automation platforms, and traditional contact center outsourcing firms. The company's focus on generative AI, continuous learning, and enterprise-grade deployment sets it apart in this rapidly evolving market.
Leadership Team
- Shraey Bhatia: Founder, AI/LLM PhD, Y Combinator W25 alum
- Kevin Wu: CEO, Voice AI expert for lead qualification and customer service
- Arkadiy Telegin: Founder, Y Combinator W25 alum
- Additional team members: Danys Morales Solis (GTM), Gabriel Bio Guerra (Software Engineer)
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