Language I/O is a software platform that enables monolingual customer support teams to chat, email, and provide self-service support in over 100 languages in real time. Language I/O uses proprietary machine translation technology to deliver accurate, secure translations tailored for specific companies and industries, allowing teams to communicate with global customers quickly and efficiently.
Their solution integrates directly with major customer relationship management (CRM) systems such as Salesforce, Zendesk, and Oracle, so customer service agents can respond to emails and chat queries in multiple languages from the platforms they already use. Language I/O’s software is GDPR compliant and ISO-27001 certified, emphasizing security and privacy for enterprise clients.
How Does Language I/O Work?
Language I/O’s core product uses machine translation technology optimized for customer support needs. Unlike generic translation tools, their system can be deployed and customized for a company’s requirements within 24 hours, minimizing technical overhead and startup time. Agents receive instant translations for customer messages and can reply in the customer’s preferred language with the click of a button.
What Makes Language I/O Different?
- Real-time translation in 100+ languages for both chat and email support
- Seamless integration with leading CRMs (Salesforce, Zendesk, Oracle)
- GDPR compliance and ISO-27001 certification for enterprise security
- Fast onboarding, with company-specific translation ready in under 24 hours
- Eliminates the need for expensive, time-consuming machine translation engine training
Who Uses Language I/O?
Language I/O serves a diverse range of companies that require multilingual customer support. Their platform is used by businesses such as Shutterstock, Triumph, Eurostar, CuboAI, Constant Contact, and Rosetta Stone, illustrating a customer base that spans technology, travel, and e-commerce sectors.
How Was Language I/O Started?
Language I/O was founded by a team with extensive backgrounds in software, SaaS, security, and global customer support. CEO Heather Shoemaker, the architect of Language I/O’s core technology, previously worked on globalizing code for Fortune 500 companies and held senior roles at eCollege. The executive team brings experience in customer success, product management, enterprise sales, marketing, finance, information security, engineering, and HR. This blend of expertise has enabled Language I/O to build a solution tailored for high-growth, global organizations. You can read more about their leadership on their About page.
Where is Language I/O Based?
Language I/O is headquartered in Cheyenne, Wyoming, United States, and operates as a privately held company with 51-200 employees.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like Language I/O and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.