ICM Document Solutions is a document management and automation provider based in Phoenix, Arizona. The company specializes in delivering document management software, web portal solutions, eForms, professional IT services, and high-volume scanning services to help organizations digitize, manage, and automate their business processes.
ICM Document Solutions offers a suite of products designed to streamline document handling and workflow automation, including:
- ViewCenter Document Management Software: A web-based platform for secure image capture, storage, retrieval, and distribution of business documents and records.
- APCenter Accounts Payable Automation: Workflow software that digitizes and automates AP processes, integrating with ERP/accounting systems for faster, more transparent invoice processing and approval.
- InfoCenter Web Portal Software: A secure web portal for sharing records, documents, or information from multiple sources, enabling improved collaboration and access control.
- Professional Scanning Services: High-volume document scanning and digitization for organizations seeking to convert paper records into accessible, searchable digital files.
- Contingent Workforce Services and Custom Software Development: Additional offerings to support clients’ evolving technology and labor needs.
ICM Document Solutions is recognized for its secure, affordable, and complete business automation solutions. The company holds an active GSA contract and is certified as a Women’s Business Enterprise (WBENC) and SBA Women-Owned Small Business (WOSB), supporting its position as a trusted partner for both public and private sector organizations.
How was ICM Document Solutions started?
ICM Document Solutions was founded and is led by a team with deep experience in document management and business automation. The founding and executive team includes Carol Harrington (Owner), Michelle Harrington (CEO/President), Ryan Wells (Chief Operations Officer), and Paige Irvin (Chief Administrative Officer). Their leadership guides ICM’s approach to understanding client challenges and implementing tailored solutions.
Who uses ICM Document Solutions?
ICM Document Solutions primarily serves businesses, government agencies, and organizations in need of secure document management, workflow automation, and digital transformation. The company has worked with hundreds of clients, although specific customer names are not publicly listed.
What makes ICM Document Solutions different?
ICM Document Solutions distinguishes itself through its focus on secure, web-based document management and automation, compliance with government procurement standards (GSA contract), and diversity certifications (WBENC, SBA-WOSB). Their integrated approach—from software to scanning services—enables clients to address end-to-end document lifecycle needs.
You can learn more about ICM Document Solutions and their team on their About page.
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