Hey Revia is a voice AI platform designed to automate and manage complex phone calls for healthcare providers. The company’s software, available at Hey Revia's website, streamlines administrative communications in healthcare by handling tasks such as navigating automated phone menus, reducing hold times, and managing routine yet time-consuming calls—like verifying provider credentials, updating insurance information, and securing prior authorizations.
The platform offers a comprehensive suite of features for healthcare operations, including:
- Credentialing and insurance verification
- Prior authorization processing
- Prescription follow-ups
- Billing and claim inquiries
- Coordinating referrals
- Resolving payment disputes
Hey Revia’s system integrates calls, transcripts, emails, and SMS into a single unified platform. It automates repetitive workflows and is designed to be fully autonomous, self-learning, and highly reliable. By operating at a fraction of traditional staffing costs, Hey Revia addresses the challenge of labor-intensive and inefficient phone-based communication in healthcare organizations.
Who Uses Hey Revia?
Hey Revia primarily serves healthcare providers seeking to reduce administrative burden and improve operational efficiency. Customers like Plyhealth use the platform to automate backend communications with insurance companies, pharmacies, and pharmacy benefit managers (PBMs), freeing up staff to focus on patient care.
What Makes Hey Revia Different?
Hey Revia stands out for its ability to handle highly complex, multi-step phone interactions with full autonomy. The platform’s self-learning AI continually improves over time, aiming for reliability and cost-efficiency that significantly outpace traditional manual workflows. By integrating all communications and automating detailed processes, Hey Revia transforms how healthcare providers manage administrative calls.
Leadership Team
Hey Revia was founded by Shaun Wei (CEO & Co-founder) and David (Wenbo) Zhu. Both are experienced AI engineers and former Google employees, with backgrounds in products such as Google Assistant, Brex, and autonomous driving at Pony.ai. Their expertise in AI and automation underpins the company’s focus on building reliable, self-improving voice AI solutions for healthcare.
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