Helpjuice is a privately held software company that develops a knowledge base platform designed to help organizations reduce customer support costs and improve self-service support experiences. Helpjuice enables companies to build, manage, and customize internal or external knowledge bases, allowing their customers and teams to find instant answers to common questions without the need to contact support via phone or email.
How Does Helpjuice's Knowledge Base Work?
Helpjuice's core product is a powerful, flexible knowledge base software. This platform allows businesses to centralize frequently asked questions, product documentation, troubleshooting guides, and internal knowledge so that information is easily searchable and accessible. By using Helpjuice, companies can deflect repetitive support inquiries and empower users to resolve issues independently, leading to faster response times and significant cost savings in customer service operations.
Who Uses Helpjuice?
Helpjuice serves a diverse range of organizations, from large enterprises to tech startups and service providers. Notable customers include Amazon, Hertz, Shipt, Virgin Mobile, Davita, Canopy, Mobicom, TCL, Paya, Amplify Credit Union, Ericsson, Payworks, Upstart, Appcues, Uberall, and ZoomInfo. These companies leverage Helpjuice to streamline support operations and deliver instant, high-quality customer service at scale.
What Makes Helpjuice Different?
Helpjuice differentiates itself through its focus on customization, ease of use, and scalability. The platform is designed to be user-friendly for both administrators and end-users, with robust search functionality and advanced analytics to help organizations continually optimize their knowledge content. Helpjuice also offers strong support for branding and design customization, enabling companies to tailor the knowledge base experience to their specific needs.
Where is Helpjuice Based and Who Founded It?
Helpjuice is headquartered in Miami, FL, United States, and employs between 51 and 200 people. The founding team includes Amanda, Mohamed, Menna, Kyrillos, Nicholas, Emilija, Ruth, Tanaka, and others with expertise in software development and customer support solutions. You can learn more about their journey on the Helpjuice About page.
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