Help Lightning is a B2B software as a service (SaaS) company that specializes in remote assistance and next-generation video collaboration for businesses. Their cloud-based platform enables experts to work virtually alongside anyone who needs help, regardless of location, using advanced augmented reality (AR) features.
Help Lightning's solution merges two video streams and offers 3D annotation tools, making it easier to communicate and solve complex problems in real time. The technology is widely applied in scenarios such as installation, inspection, training, servicing, and repair of specialized equipment and products. By using Help Lightning, organizations can achieve higher first-time fix rates, reduce the number of service trips (truck rolls), expand their workforce capacity, and enhance both customer satisfaction and service-related revenues.
How Was Help Lightning Started?
Help Lightning was founded in 2009 by Dr. Bart Guthrie, a neurosurgeon at the University of Alabama at Birmingham. The company was originally known as VIPAAR before rebranding. Marc Guthrie serves as the Chief Executive Officer. The company's origins in medical expertise have influenced its focus on precise, real-time remote support and problem-solving.
Who Uses Help Lightning?
Help Lightning serves a wide range of industries and is trusted by leading global organizations. Notable customers include:
- Siemens Healthineers
- Ricoh
- Boston Scientific
- Becton Dickinson
- Cox Communications
- Abbott
- AT&T
- Baker Hughes
- Coca-Cola Consolidated
- Ecolab
- Johnson Controls
- Nestle Health Science
- Unisys
- Zebra Technologies
These customers use Help Lightning to improve field service operations, technical support, customer service, and equipment maintenance.
What Makes Help Lightning Different?
Help Lightning stands out with its use of AR-powered video collaboration, particularly the ability to merge two video streams and use 3D annotation for hands-on guidance. This approach helps organizations solve problems faster and more efficiently than traditional video calls or remote support tools. The immediate performance improvements reported by users—such as increased first-time fix rates and reduced truck rolls—demonstrate the platform's impact on operational efficiency and customer experience.
You can learn more about Help Lightning and its background on their About page.
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