Goliath Technologies is an end-user experience monitoring and troubleshooting platform designed to help IT professionals and departments proactively manage and resolve user experience issues. Goliath Technologies provides software solutions and support that enable organizations to anticipate performance problems, quickly troubleshoot them using correlated analytics, and document the root causes to achieve permanent resolution.
Their platform is widely used by enterprise and healthcare organizations to ensure the productivity and effectiveness of IT environments. By focusing on proactive monitoring, Goliath Technologies helps clients address issues before they affect end users, reducing downtime and improving overall system reliability.
What services and products does Goliath Technologies offer?
Goliath Technologies specializes in software tools for:
- End-user experience monitoring
- Troubleshooting IT performance issues
- Correlated analytics for rapid issue identification
- Documentation of root causes for long-term solutions
These tools are designed to support IT professionals in maintaining high service levels and preventing disruptions in complex environments such as hospitals, enterprises, and large service providers.
Who uses Goliath Technologies?
Goliath Technologies serves a diverse range of clients primarily in the enterprise and healthcare sectors. Notable customers include:
- Oracle Health
- Children’s National
- Commonspirit
- Adventist Health
- Intermountain Health
- Universal Health Services
- Bell Canada
- American Airlines
- Viacom
- Liberty Mutual Insurance
- Xerox
- NorthBay Health
- AtlantiCare
- BBVA
- BT
- Canadian Tire
- Carestream Dental
- HCL
- techMahindra
- UHS
- University of Kansas
These examples illustrate Goliath's focus on large organizations with complex IT needs.
How was Goliath Technologies started and who leads the company?
Goliath Technologies was founded and is led by a team with deep expertise in IT and software development:
- Thomas Charlton (Chief Client Success Officer & CEO)
- Floyd Roberts (CTO and VP of Product Development GPM)
- Donna Grare (Executive Vice President and CTO)
- Ryan Oliver (Senior Vice President of Healthcare Solutions)
Their leadership has contributed to the company’s growth and its position as an industry standard in end-user experience technology.
What makes Goliath Technologies different?
Goliath Technologies differentiates itself with a proactive approach to end-user monitoring and a strong analytics-driven troubleshooting capability. Their solutions are designed to permanently resolve performance issues, not just provide temporary fixes. The company also emphasizes a people-first culture, earning recognition such as the Healthiest Employers Award in 2020.
Additionally, Goliath offers equity partnerships for technical entrepreneurs, providing a model to commercialize products with reduced risk and dilution compared to traditional venture capital approaches.
To learn more, visit their About page.
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