Eloquent AI is an automation platform focused on the financial services sector. Their primary offering, the AI Operator for Financial Services, is designed to automate complex, regulated customer operations beyond typical frontline support. Eloquent AI's solution learns to navigate legacy and modern systems by observing standard operating procedures, operating without the need for engineering resources or APIs.
The platform aims to automate up to 96% of operational tasks for banks, fintechs, and insurance providers, covering use cases like core-banking operations and insurance workflows. Eloquent AI's technology relies on its proprietary Evals Framework and a self-healing engine to ensure accuracy, regulatory compliance, and ongoing optimization.
What Products Does Eloquent AI Offer?
Eloquent AI delivers several specialized automation products, including:
- Fixer: 24/7 autonomous customer service that resolves inquiries, updates CRMs, processes refunds, and manages returns.
- Closer: A dedicated AI Sales Rep for SaaS businesses that handles objections, maximizes conversions, and books meetings.
- Navigator: An always-available Customer Co-Pilot for onboarding, training, and support, aiming to reduce user drop-off and increase activation rates.
- Custom Agent: Enterprise-grade, customizable AI agents for tailored business needs, deployable with or without code.
How Does Eloquent AI's Technology Work?
Eloquent AI's AI Operator functions by interacting directly with existing systems as a 'human API,' observing and learning from existing procedures rather than relying on custom integrations. This approach enables rapid deployment and scalability, with minimal disruption to current workflows. The technology is powered by the Evals Framework and a self-healing engine, which helps maintain regulatory alignment and continuously improves task accuracy.
Who Uses Eloquent AI?
Eloquent AI is built for organizations in financial services—primarily banks, insurance companies, and fintechs—that have complex, regulated customer operations. The platform is designed for operations and technology leaders seeking to automate workflows with fast ROI and without significant engineering resources. Early market traction is evidenced by a rapid accumulation of banking customers and a strong waitlist shortly after launch.
How Was Eloquent AI Started?
Eloquent AI was founded by Tugce Bulut (Co-founder), Burce Bulut Ozan (COO), and Aldo Lipani (Co-founder & Chief AI Officer, also a Professor of Machine Learning at UCL). Their backgrounds in AI research, customer operations, and enterprise technology informed the creation of a solution tailored to the unique regulatory and operational demands of the financial services industry. Christina Franzeskides is also noted as a VC and Angel Investor supporting the company.
What Sets Eloquent AI Apart?
Eloquent AI differentiates itself with technology that rapidly learns and automates processes without requiring API connections or engineering lift, making it highly accessible for institutions with legacy systems. The focus on regulatory compliance, self-healing automation, and the ability to handle complex, high-stakes customer operations further distinguishes the platform within the financial services automation space.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like Eloquent AI and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.