Edify is a global communications platform that provides a unified solution for connecting people, systems, and channels both inside and outside an organization. Edify integrates contact center (CCaaS), unified communications (UCaaS), and APIs into a single, cloud-native, no-code package, all powered by artificial intelligence.
The platform is designed to streamline business communications by bringing together every communication channel—voice, chat, email, and more—under one interface. Edify’s tools enable organizations to manage customer and employee interactions efficiently, automate workflows, and build custom integrations, all without extensive coding. This approach aims to empower both business users and developers to create seamless, personalized experiences for employees and customers alike.
Edify stands out for its all-in-one approach, combining CCaaS and UCaaS functionality with AI-driven capabilities and robust APIs, allowing organizations to unify communications and collaboration while minimizing the need for multiple vendors or complex IT setups.
Who Uses Edify?
Edify serves a wide range of organizations seeking to modernize and unify their communication systems. Notable customers include major enterprises across industries such as DIRECTV, Aflac, Access Bank, Konecta, Leon County, Edenor, Bank of America, CVS Health, PayPal, Southwest, and UPS. These clients leverage Edify to enhance customer engagement, streamline internal collaboration, and improve operational efficiency.
How Was Edify Started?
Edify’s leadership team brings decades of experience from the enterprise software, SaaS, and communications sectors. Key executives such as Patrick Dennis (CEO), Soren Abildgaard (Executive Vice President and CTO), and others have backgrounds at major technology companies and deep expertise in developing scalable, global software solutions. Their combined knowledge shapes Edify’s mission to activate the collective power of business users and developers for better workplace and customer experiences. More about their leadership can be found on their About page.
What Industry Does Edify Operate In?
Edify operates in the software development and communications technology industry, focusing on cloud-based communication solutions for businesses of varying sizes.
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